The City Manager Performance Evaluation dashboard is a valuable tool for understanding the performance of the city manager. By understanding the key terms, visuals, and measuring periods used in the dashboard, you can easily interpret the data and gain insights into the city’s progress toward its goals.

Key Terms and Visuals

• Goals: Specific target, an end result, or the Council's desired outcome.
  • Goals are measured on a scale of 0-5 and are weighted equally, depending on the number of objectives, and then multiplied by the completion percentage of the objectives.
• Objectives: Specific and measurable action or metric to advance the goal.
  • Objectives are rated on the percentage of completion.
• Measurement progress matrix:
  • 1^st Quarter progress should be at or above 1.25 on a 0-5 scale or 25% on a 0%-100% scale.
  • 2^nd Quarter progress should be at or above 2.50 on a 0-5 scale or 50% on a 0%-100% scale.
  • 3^rd Quarter progress should be at or above 3.75 on a 0-5 scale or 75% on a 0%-100% scale.
  • 4^th Quarter progress should be at 5.0 on a scale of 0-5 or 100% on a 0%-100% scale.
• Disclosure: Some objectives may only be completed in the fourth quarter, resulting in no measurable progress during other quarters.

Example:

Let's say there is a goal to improve the city's infrastructure. Underneath this goal are two objectives:

Objective 1: Repair all potholes within 30 days of reporting. Objective 2: Pave 10 miles of new roads per year.

Objective 1 is rated at 75% complete because 75% of the potholes have been repaired within 30 days of reporting. Objective 2 is rated at 50% complete because 5 miles of new roads have been paved.

The goal will be rated on a scale of 0-5, based on the following formula:

Goal Rating = 5 scale/ (# of Objective) * Completion Percentage of each Objective

In this example, the stretch goal rating would be 3.13, because 5 / (1+1) * (0.75+ 0.50) = 3.13

The gauge for the goal would be moved to 3.13 or 63% on the gauge. Once both objectives are complete, the gauge will be 5 or 100% on the gauge.

Actions and metrics in support of the goal:

1.1. Implementation of proactive and outbound economic development activities that influence the results or lead to new capital investment, job creation, business attraction or retention

1.1.1. Increase in the economic development investment dollars from previous year
1.1.2. Increase in the value of new construction from the previous year

1.1.2.1. Attend at least 4 outbound marketing events or conferences by end of Q4

1.1.3. Increase in number of new jobs created from previous year
1.1.4. Increase business tax base from the previous year
1.1.5. Support new business start-up and/or recruit at least one new business relocation opportunity per year
1.1.6. Maintain 85% of existing jobs at risk that are retained in the City when incentives or assistance has been requested of economic development effort

1.2. Complete and Present Transportation Master Plan by end of Q4
1.3. Complete and Present PRG Master Plan by end of Q3
1.4. Update City development standards to promote multimodal transportation by end of Q4

Actions and metrics in support of the goal:

2.1 Present recommendations for DEI and Senior Needs Assessments to Council for Action by end of Q3
2.2 Create and distribute Good Neighbor Guide by end of Q3 2024
2.3 Decrease the number of traffic fatalities and serious injuries and decrease DUI from 2023

2.3.1 Implement Safe Route 2 School Grant (if received)
2.3.2 Explore education programs to promote pedestrian safety
2.3.3 Increase traffic education opportunities for new and young drivers

2.4 Leverage existing air quality monitoring and installation of new equipment based on other government partnerships to establish a baseline on air and water quality
2.5 Decrease in vehicle-on-pedestrian and vehicle-on-bicycle accidents

2.5.1 Upgrade technology for traffic management at City’s Traffic Operations Center (TOC)
2.5.2 Continue progress towards Vision Zero by continually improving City safety standards
2.5.3 Improve pedestrian and bike safety standards in development review process through traffic calming

2.6 Installation of Flock Camera System in the Core City to track the reduction in criminal activity year over year from 2023

Actions and metrics in support of the goal:

3.1 Timely presentation of the work schedule that achieves 85% of study session items or topics to be scheduled by the requested date (notwithstanding if an agenda is fully subscribed with existing matters)
3.2 The City Manager or his designee will provide an initial receipt acknowledgement of Council requests with an estimated timeframe of either a thorough response or a status update

3.2.1 Staff will provide a bi-weekly Access C3 report that captures all inquiries and complaints that are in compliance with Charter and City policy
3.2.2 Shares requests with the full Council that require other Councilmember input, and schedule for a study session or Council meeting
3.2.3 Notifies Council of significant city updates or changes prior to the information being shared with the community
3.2.4 Responds to all Councilmembers in an equitable manner and timeframe

3.3 Conduct a 360 Assessment prior to the annual evaluation in October to provide insight on the City Manager’s leadership and stewardship of the organization from a senior leadership perspective
3.4 Conduct a Council-Manager Relations Assessment that covers the areas of: i) collaborative leadership; ii) inspiring a common and progressive vision; iii) strategic communication; and iv) building strategic teamwork, prior to the annual performance evaluation review

3.4.1 Human Resources will work with an outside agency to develop assessment questions based on best practices and resources from ICMA

3.5 Establish a comprehensive communication strategy that positively positions the City to all potential and current residents and businesses

3.5.1 Complete the Wayfinding Plan by end of Q4
3.5.2 Market the City at strategic locations throughout the Front Range by end of Q4
3.5.3 Complete ED Marketing Strategy by end of Q2

Actions and metrics in support of the goal:

4.1 Adopt the Land Development Code Modernization by end of Q4 that includes

4.1.1 Improved Pedestrian and Bike Safety standards in Development Review Process
4.1.2 Increased traffic review standards for new development
4.1.3 New development standards to promote multimodal transportation

4.2 Complete A&E for Northern Range Substation by end of Q4
4.3 Maintain Budget Utilization within 2% for 2024

4.3.1 Research processes for long-range financial planning

4.4 Expand opportunities to participate in Smart Cities Programs by end of Q3
4.5 Apply for grants that would advance the city’s goals as outlined in the Strategic Plan
4.6 Oversee the repeal of the Metro District moratorium ordinance process once City Council has made a final decision on the matter

Actions and metrics in support of the goal:

5.1 City Manager arranges and participates with Council in a North Ward and South Ward Town Hall by end of Q3
5.2 Identify a performance-based approach to address concerns from the Community Survey
5.3 Provide quarterly updates and an annual report reflecting employee recruitment, retention and engagement data and trends

Actions and metrics in support of the goal:

6.1 Complete 50% of the Local Government 201 Online Certificate Program
6.2 Attend the CCMA and ICMA conference and focus on City Manager leadership